Proposed system response
Make the failure visible, identify affected work, retry within agreed limits and notify the responsible person.
ILLUSTRATIVE WORKFLOW
An integration stops receiving updates
The last successful sync is overdue. Current records may no longer reflect the source system.
Approval boundaries
Stale data is flagged; the workflow must not treat unknown status as success.
What stays visible
Source updates, actions taken, pending decisions and integration failures. Your team can see what happened and what still needs attention.
Possible measures
Failure detection time, recovery time and outstanding exceptions.
Agree on the baseline and success criteria before building.
An example for discussion, not a completed project or guaranteed capability. Integrations, data access and action limits require assessment.
START WITH ONE WORKFLOW
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Complimentary initial operations review
Discuss the manual steps, approval points and whether automation is worth investigating.